Nordic Edge Customer case – Tullverket

About Tullverket - Swedish Customs

Tullverket (Swedish Customs) is a state authority commissioned by the Swedish parliament and government to control the flow of goods across Swedish borders, to contribute to a safe society and to neutrality in trade. They are required to execute their mission in an efficient and secure manner that abides by Swedish law, thereby gaining the confidence of citizens and companies. During 2007, the authority collected approximately 58 billion Swedish Crowns. Tullverket was founded in 1636 and today has about 2,300 employees.

Tullverket needs to execute their mission in a way that ensures security while also allowing companies and individuals to interact with them easily. With Nordic Edge's One Time Password Server, Tullverket is able to give their thousands of customers secure access to the customer portal so they can contact Tullverket via the web when they want and with a guaranteed high level of security. The Nordic Edge solution reduces Tullverket's administrative work load, freeing-up resources and making better use of tax payers' money.

Tullverket is commissioned by the Swedish parliament and government to control the flow of goods across Swedish borders. The authority is required to work efficiently and to make it easy and safe for citizens and companies to conduct their business with them.

The Challenge

Tullverket needs to offer a professional and secure level of service to citizens and companies who want to be able to carry out their business in an easy yet secure manner at a time that suits them. Tullverket also needs to manage their operations and resources as efficiently as possible. The authority's customer portal must be equipped with strong authentication to ensure secure access to the personal e-services.

The Solution

By using Nordic Edge's One Time Password Server to give customers access to the customer portal, thousands of users can interact with Tullverket via the web when they want and with a guaranteed high level of security. When logging in to the customer portal, a user name, password and a one-time password must be entered. The one time password is sent via SMS to the user's cell phone.

The Result

Thousands of citizens and companies can securely perform many tasks with Tullverket directly via the Internet. This saves time and increases flexibility in the easiest possible manner. Increasing the proportion of tasks carried out online frees up resources and makes the use of taxpayers' money more efficient.

The customer portal offers a number of e-services that simplify operations both for the organisation and customers: among other things, it is possible to declare imports and exports directly via the net. With Nordic Edge's One Time Password Server, Tullverket can guarantee users a secure log-in round the clock, with a one-time password provided via SMS. Nordic Edge's One Time Password Server provides strong authentication and secure access for a number of user databases. The implementation was quick and the solution is easy to use - the result is visible today with more than 20,000 users accessing the system. The proportion of online customs declarations for imports and exports today amounts to 98%, which enables Tullverket to use resources more efficiently